Area of Interest

• Address customer and partner needs with the aim of service improvements.
• Verify that each new product is
• Manageable
• Effective ordering, installation and maintenance services.
• Responding to market needs
• Drive the process of Identifying the impacts of the product introduction through the channels in accordance with the ‘Channel Impact guidelines’ document and assign activities to the relevant working groups
• Provide feedback to Nortel Networks as to:
• Feature specification
• Suitability for the marketplace
• Supportability
• Quality definition
• Influence Nortel Networks in the product improvement prioritisation.