Distributor Alliance Council

Key Objectives

To provide a forum where Members can communicate and meet and learn from each other's experiences of using Nortel Networks products and services.
To provide Nortel Networks with requirements and direction concerning product enhancement and prioritise collective issues into Nortel Networks at a senior management level
To facilitate the dissemination of information behind Nortel Networks product future directions and encourage dialogue between partners and development managers
Through open communication with Nortel Networks, the sub committee promotes the needs and wishes of the EMEA Members which helps to define and shape the service levels of Nortel, and sharing of best practice installation standards
Nortel Networks recognises the sub committee and encourages 'open communications' between Nortel Networks and the sub committee. Nortel Networks is in attendance at all executive meetings.
Improvement of the end to end resolution process for problems/solutions and by help in definition of service tools
Improvement and optimisation of the quality of the product addressing general support problems

Areas of interest

Focuses on the interfaces to Nortel Networks’ service teams, and how the product performs once installed. The group identifies common issues affecting all members and requests specific action for Nortel to resolve, creating and managing task forces and workshops when deemed appropriate.